In order to be eligible for a return, the item(s) must be new and the packing unopened. Item(s) must also be returned within 30 days from the date of delivery. Please note: any returns require a Return Merchandise Authorization (RMA). Returns are subject to a 15% restocking fee. Return labels are the responsibility of the customer. No returns will be accepted without an RMA. Please contact our Customer Service Department at 1-800-890-7935 during regular business hours, Monday through Friday, from 7:30 a.m. to 3:30 p.m. ET or email email@example.com to request an RMA.