We usually ship all orders received by 12 noon ET the same day we receive them. Orders received after 12 noon will usually ship the next business day. In some instances an order will require additional processing and may not ship until the next business day. If we have any questions regarding your order, we will attempt to contact you at the email address you have provided.
Most orders ship by UPS Ground. Large orders may ship by a freight carrier, depending on weight and dimension.
In order to be eligible for a return, the item(s) must be new and the packing unopened. Item(s) must also be returned within 30 days from the date of delivery. Please note: any returns require a Return Merchandise Authorization (RMA). Returns are subject to a 15% restocking fee. Return labels are the responsibility of the customer. No returns will be accepted without an RMA. Please contact our Customer Service Department at (716) 597-1214 during regular business hours, Monday through Friday, from 7:30 a.m. to 3:30 p.m. ET or email firstname.lastname@example.org to request an RMA.
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